Waterford Estate EOI

You won’t be left wondering why your “up to 100 Mbps” plan only does 12 Mbps when the kids are on Netflix. We engineer our network so that your speed doesn’t collapse in the evenings. The actual top speed depends on the radio link from your roof to our tower site, but the difference is consistency: it’s steady and reliable. Think of it like water pressure - some networks give you a garden hose that sputters when everyone else turns on their tap. Ours is a solid mains pipe that stays strong no matter what. Streaming, Zoom calls, gaming - they just work without drama.

It’s simple and tidy. We put up a small antenna on your roof (roughly the size of a shoebox lid) pointing back to our nearest tower. Inside, we install a neat little power box and connect it to your router (yours or ours). That’s it. No digging up the driveway, no rewiring your walls, no ugly mess. Most installs take 1–2 hours, and when we leave, it looks like it’s always been there.

Yes. The service ends in a standard Ethernet port, which works with almost every Wi-Fi router out there. If you like your current setup, keep it. If you’d rather we supply something, we’ll give you a free modem by default so you’re not left scratching your head. For those who want zero hassle, we can provide a fully managed router that we monitor for you.

You call us, not a call centre three time zones away. We’re the people who built the network, so we know exactly what’s happening under the hood. Better yet, our monitoring systems often spot problems before you even notice them. It’s like having a mechanic watching your car dashboard 24/7 and fixing things before the check engine light comes on.

The pilot is our way of proving the service works in Waterford Estate before rolling it out to everyone. We’ll take on 20 households, who pay normal monthly rates but aren’t locked into long contracts. Once we’ve shown the coverage works and people are happy, we expand. Pilot customers also get a head start on referral discounts once the full rollout happens - think of it as being in the “founders’ club.”

Register anyway. We’re mapping demand for nearby suburbs right now. The more interest we see, the quicker we move. Your registration is basically a vote to bring reliable internet to your street.

Nope. We don’t touch NBN or Opticomm. This is our own independent network that connects straight from our tower to your home. Because we own the entire chain, there’s no finger-pointing, no middleman, and no “we’ll get back to you in 3–5 business days.”

No. Our gear is designed for long-range wireless links and built to withstand Aussie conditions. Rain, wind, and storms don’t knock it out. The only time you’d notice a blip is in rare extreme conditions (think biblical hail), and even then, we’re monitoring and reacting quickly.

Not at all. You can run both side by side for a short period if you like, just to compare. Once you’re confident, you can ditch the old one and stop paying for something that frustrates you.

During the pilot, you’ll pay the same as our standard monthly plans - no “introductory fees” or weird charges. Because it’s a pilot, we keep contracts short and flexible. You’re not a guinea pig; you’re an early member of the rollout.

Us. Directly. Our support team is local and knows the network inside out. We’re not reading off scripts; we’re the ones who installed the thing. Extended business hours on the phone, and 24/7 monitoring in the background.

Yes. Mobile towers are like a freeway at peak hour - everyone’s crammed in, so things slow to a crawl. Our service is like a private lane that only you and a few neighbours can use. You get predictable speeds and low latency, instead of watching your video buffer just because the local stadium is hosting a concert.

Absolutely. The equipment we install is upgradable. As new technology arrives, we can scale capacity and upgrade radios without you needing to start from scratch. We already plan our builds with tomorrow’s demand in mind, not just today’s.

Yes. We already supply small businesses and home offices across the region. If you run your business from home, we can give you business-grade add-ons like static IPs, priority support, or higher-capacity plans.

Gamers love us. Low latency and consistent speeds mean smoother play, fewer lag spikes, and stable voice chat. Think less “rubber-banding” in your favourite shooter and more time actually winning.

If you’re moving within our coverage area, yes - we can relocate your service to the new place. Think of it like moving your Netflix account; it’s still yours, we just change the address. If your new spot isn’t covered yet, we’ll keep your details so you’re first in line when we expand.

Like any home internet service, if the power’s out, your gear shuts down. The tower side of things always has backup, but you’ll need power at home to use it. Some customers plug their modem into a small UPS (battery backup) - handy if you rely on internet during storms or blackouts and run a small business from home.

Yes - we don’t force you into a new email account. Most people these days stick to Gmail, Outlook, or their work email anyway. Switching internet providers doesn’t mean losing your inbox.

Our network is encrypted and monitored for performance, not your personal activity. Think of us like the road builder: we make sure the road is safe and smooth, but we don’t snoop on where you’re driving.

Once we’ve confirmed you’ve got line-of-sight to one of our towers, installs usually happen within a week or two depending on demand. No waiting months for a contractor to “maybe” turn up.

Nope. We don’t believe in “unlimited*” with a hidden asterisk. Use it how you want - stream, work, game, binge cat videos. We build capacity so you don’t have to count gigabytes like it’s 2009.

Yes. If you need one for work, gaming, cameras, or business use, we can provide it. Just ask during registration.

Mobile towers are designed to juggle thousands of phones. Home wireless modems just piggyback off that, which is why performance tanks in the evenings. Our service is different - it’s a dedicated fixed wireless link built for households, not an afterthought. Imagine the difference between catching a crowded bus versus having your own car in the fast lane.

Yes. If you still want a “landline” for home or business, we can provide VoIP services that run over our network. Same phone number, just delivered through modern tech.

For the pilot, there isn’t one - you pay month-to-month. After rollout, we’ll offer standard flexible plans, but our focus is always on keeping people happy, not locking them in.

Unlike a lot of fibre resellers or 4G/5G home modems, we don’t strangle uploads. If you work from home, send large files, back up to the cloud, or livestream, you’ll notice the difference.

Yes, short-term pauses can be arranged. Handy if you’re travelling for months and don’t want to pay for something you’re not using.

Yes. We design our network so it scales as more people sign up. Think of it like building extra lanes on a road before the traffic gets heavy - we add capacity ahead of demand so everyone still gets a smooth ride.

No. We don’t believe in punishing heavy users. Whether you’re streaming one movie a week or running a home office full of video calls, your speed stays steady.

They all work seamlessly. No “buffering wheel of doom” or having to kick everyone else off Wi-Fi so you can watch a movie. Our network is built with streaming in mind.

Yes. We keep latency (delay) low, which means video calls, remote desktops, cloud tools, and VPNs all behave the way they should. No freezing mid-sentence while you’re talking to your boss.

In some cases, we can use creative solutions like different mounting spots or small relay gear to get you connected. If it’s truly not possible, we’ll tell you upfront rather than stringing you along.